Frequently Asked Questions

  • home tours and information

      How Do I Tour an ARK Home?

      Once you’ve found a rental home you like, how do you go about touring it before you ultimately make it your own? It’s easy and all you have to do is fill out the form for the home by clicking the “TOUR NOW” button. One of our agents will contact you to set up your tour.

      How Do I Schedule a Tour With a Leasing Agent?

      Guided tours are an excellent way to get information about a home and the community, and to get questions answered from an ARK Homes For Rent leasing agent. Arrange it by clicking on “TOUR NOW” on the individual home's listing page, then complete and submit your contact form. An ARK Homes For Rent leasing agent will follow up with you within 24 hours.

      When you meet with a leasing agent to tour one of our homes, always make sure that you are provided credentials that clearly show the agent is a representative of the owner or management company for the home. All ARK Homes For Rent leasing agents have a company-issued ID that they can show you upon meeting them at the home. Unfortunately, with the high incidence of fraud in the rental housing industry, it is important to make sure you’re dealing with an authorized agent of the company.

      What Does "Coming Soon" Mean?

      When a home is listed as “Coming Soon” on our website, it means the home is undergoing cleaning and/or maintenance. You may also see an anticipated “move-in ready” date. If you’re interested in touring a home listed as coming soon, be sure to get on the home’s wait list by completing and submitting the “TOUR THIS HOME” form. An ARK Homes For Rent leasing agent will follow up with you to provide further information and to schedule a tour.

      When Should I Start My Rental Home Search?

      Start to finish it is possible to search for an ARK Homes rental home, tour it, love it, and move in - all within just a week. Of course, not everyone wants to move that fast. It’s best to allow yourself ample time to search different ARK rental home offerings and familiarize yourself with the neighborhood to ensure that the home you select is one you’ll love coming home to.

      If timing is critical, the quickest way to secure a home is by starting the application process by clicking on “APPLY NOW” on the individual home page. Be sure to review the Qualification Criteria first. This officially begins the application process of making the rental home your own.

  • resident app

      How do I download the ARK Homes app?

      The ARK Homes Resident App is now available for all communities. Visit www.arkhomesforrent.com/app for instructions on how to download the app. Don't forget to check your welcome email for detailed instructions!

      How do I log in to the app?
      ARK Homes App Sign In

      Use the email address we have on file in your lease agreement to log in. Please select “SIGN IN” (not "Sign Up") and follow the prompts to Set/Update Password.



      Can I pay my rent via the ARK Homes Resident App?

      Absolutely! Navigate to the “Payments” section in the app. We’ve waived the ACH fee, offering a free option to pay your rent without any additional charges.

      How do I submit and track my maintenance request?

      Click on "Submit Work Order" icon on the main screen of the app, follow the prompts and complete the maintenance request form. You can also attach images or add comments for clarity. 

      How do I request pest control services?

      Access the ARK Homes app, tap on the "Pest Control" button, complete the details, and hit submit. Alternatively, you can request service at www.PestShare.com. Please note, this is an on-demand service and not a recurring monthly program.

      What is ARK Living?

      Discover an extensive library of wellness tips that transform ordinary routines into self-care rituals, join virtual fitness classes led by expert instructors, and explore meditation and sleep content to find your moment of serenity.

      How do I access forms on the ARK Homes Resident App?

      Under the “Features” section on the main homepage, select “Forms.” Here, you’ll find a variety of handy resources, including the MOVE-IN CHECKLIST to ensure a smooth and hassle-free transition into your new home.

      When it’s time to bid us farewell, the MOVE-OUT CHECKLIST form will guide you through the process, ensuring every step is straightforward and stress-free. Each form is designed with your convenience in mind, making every phase of your journey with ARK Homes a breeze.

      Where can I find documents related to my residency?

      All essential ARK documents are readily accessible within the app, you’ll find these documents locate on the home page and under the “Discover” section. These are organized for easy navigation and designed to provide you with instant access to all necessary documents.

      Are there any training materials to help me navigate the app?

      Indeed! We offer a selection of "how-to" videos on the ARK Homes YouTube channel.

      Can I access ARK Homes services via a webpage?

      For residents who would prefer not to download the ARK Homes app, all of its features and functionalities are accessible by visiting https://portal.risebuildings.com

      Remember to use your email address we have on file upon signing your lease.

  • qualification criteria

      What Are The Qualification Requirements?

      Applicants need to meet certain qualification criteria for approval to rent. Considerations include credit, age, history, credit status, background, rental history, and income verification.

      All adults who are 18 years of age or older are required to complete an application to rent a home from ARK Homes For Rent. All applicants need to submit to a background screening. Occupancy standards allow for two persons per bedroom, plus one – per household. Local occupancy laws may vary.

      Age: All applicants must be 18 years or older.

      Income & Credit: A minimum FICO score of 500 and combined gross income (verified through NOVA) of at least 3 times the monthly rent. Review additional applicant information regarding self-employment, NOVA income verification, FICO scores under 500, and guarantors below. 

      • Applicants with no FICO score must demonstrate gross income of 5 times the monthly rent
      • Guarantors must independently demonstrate gross income of 4 times the monthly rent
      • Each Applicant must validate qualifying income with most recent bank statements through NOVA income verification.
      • Self-employed Applicants will need to provide proof of business ownership, most recent 3 months bank statements to demonstrate deposit average to support 3 times monthly rent.

      From your rental application, either an Experian or TransUnion credit report is automatically processed detailing your credit and rental history. If you have initiated a credit freeze on your account in order to keep scammers from opening new accounts in your name, it is imperative that you lift the freeze so that your credit may be reviewed. ARK Homes For Rent uses Transunion to determine eligibility based on analysis of the credit report, rental history and background check.

      When qualifying to rent, your credit history may carry more weight than your credit score. A low credit score is not an automatic rejection. A lack of credit history does not necessarily disqualify you either, but may result in an increased security deposit. Income to be verified needs to show the household income, including income from all applicants, and is sufficiently 3.0 times the monthly rent.

      Rental History & Criminal Screening: A full national background check will be processed for each applicant that includes credit, employment, and collections/and/or eviction filings, and criminal background checks.

      If an applicant’s public record discloses a criminal history, consideration is based on the type of crime and when it occurred. Certain types of felonies or recent crimes may generate an automatic rejection, including but not limited to, convictions of fraud, theft, possession and/or distribution of controlled substances, assault, battery, violent crimes, sex crimes, and crimes involving children.


      How Do I Qualify If I’m Self-Employed?

      For income verification, if you are self-employed, you’ll need to submit proof of business (IRS letter, business license, etc.), the previous year’s income tax return, and six months' bank statements (validated through NOVA).

      Do You Have Housing Assistance Programs?

      ARK Homes For Rent does not discriminate on the basis of an applicant’s source of income. We welcome all applicants and treat all applicants by the same criteria. All applicants undergo the same screening process, must execute our lease and security deposit within 48 hours and take possession of the home within 30 days, as required by the lease terms.

  • fraud

      How Do I Avoid Being Scammed?

      Unfortunately, with the high incidence of fraud in the rental housing industry, both online and in-person, it is essential to always make sure you are dealing with an authorized representative of a home’s owner or management company. Be savvy. Insist on credentials that clearly show the agent is who they should be. When dealing with ARK Homes For Rent, we are always ready to verify our identity. Don’t hesitate to ask for proof. Only the scammers will be insulted. For fraud prevention tips, visit the National Rental Housing Council’s (NRHC) Fraud Prevention at http://www.rentalhomecouncil.o....

      What Do I Do If I Am A Victim of Fraud?

      If you believe someone other than ARK Homes For Rent is trying to rent you one of our homes, please call us at (855) 261-1196 or email us at info@arkhomesforrent.com.

  • application process

      How Do I Apply For A Rental Home?

      You’ve found a home you love! Now, it’s time to make it yours. To apply, go directly to the home’s listing page and click on “APPLY NOW”. A non-refundable $55 application processing fee associated for each adult applicant or occupant will be collected. It’s important to provide ARK Homes For Rent with an accurate email address for each lessee, as each applicant needs to sign the lease using a separate email address. 

      Within 24 hours of submitting the application, screening documentation will need to be provided, including income verification, two forms of government-issued identification, and a $500 non-refundable holding fee. ARK Homes For Rent will begin the screening process when all the supporting documents are received. If supporting documentation is not provided within 24 hours, the application will be canceled, with no refund of application fees.

      You’ll be notified of the outcome within 24 hours of applying and providing all necessary documentation and fees. Application status can be provided by your leasing agent. All screening communication will be provided to your agent, and they will communicate updates with you.

      How Does The Application Process Work?

      Our rental application is available once you select ”APPLY NOW” on the property listing page. Take time to ensure that the information you submit is accurate, as inaccurate information may cause delays and additional expenditures. All intended occupants, age 18 or older, should submit their applications together since qualifying income will be based upon the household income.

      What Documents Do I Need?

      You’ll need to pay the fees and provide the following documents to complete the application process:

      1. Completed online application(s). 
      2. $55 per adult applicant and/or occupant.
      3. Applicants must have a minimum FICO score of 500 and a combined gross income of at least 3 times the monthly rent. 
        1. Applicants with no FICO score must demonstrate gross income of 5 times the monthly rent
        2. Guarantors must independently demonstrate gross income of 4 times the monthly rent
        3. Each applicant must validate qualifying income with most recent bank statements through NOVA income verification
        4. Self-employed applicants need to provide proof of business ownership, most recent 3 months bank statements to demonstrate deposit average to support 3 times monthly rent
      4. Two forms of government-issued identification, one with a photo ID, which may include a state-issued driver’s license, state-issued identification card, social security card, resident alien card, ITIN or official passport.
      Can I Have Multiple Applicants On My Lease?

      Anyone living in the home who is 18 years of age or older needs to submit their own rental application and will be named on the lease documents. The combined gross income of all applicants is used to determine income eligibility, which is 3.0 times the monthly rent. All intended occupants age 18 or older should submit their applications together since qualifying income will be based upon the household income.

      After I’m Approved, Can I Add An Applicant?

      Yes, however, since income qualification is based upon the gross household income, all applicants need to submit applications together. Transunion screens and evaluates the risk factor of all applicants collectively to determine eligibility and establish the security deposit. Therefore, adding an applicant after approval would necessitate rescreening applicants together, creating a delay and the additional cost of $55 per applicant for the application fee.

      What Credit Agency Is Used?

      TransUnion. While most credit reporting agencies evaluate credit scores based upon the same parameters, slight variations may appear in the final report. We recommend using TransUnion if you are interested in reviewing your credit report.

      What is NOVA?

      NOVA is a secure third-party screening verification tool that provides banking information to validate income. Read NOVA’s privacy policy and terms of conditions.

      What Are The Fees?

      Application Fee: To apply, there is a $55 rental application fee per applicant for screening, all application fees are non-refundable regardless of the outcome. 

      Holding Fee: Approved applicants are required to required to pay the $500 non-refundable holding fee within 24 hours of approval to secure their preferred residence. The issuance of a lease is contingent upon the payment of the holding fee, and once paid, it becomes non-refundable upon generation and delivery of the lease to the applicants. The holding fee will be applied as a credit towards the move-in fees due. 

      Security Deposit and Move-In Fees: ARK Homes For Rent will generate a lease agreement and you’ll have up to 48 hours to execute the lease online. Once the lease is executed, the security deposit and pro-rated monthly rent payment are due within 48 hours from the move-in date. 

      What Is The Holding Fee?

      Approved applicants are required to required to pay the $500 non-refundable holding fee within 24 hours of approval to secure their preferred residence. The issuance of a lease is contingent upon the payment of the holding fee, and once paid, it becomes non-refundable upon generation and delivery of the lease to the applicants. The holding fee will be applied as a credit towards the move-in fees due.

      For applicants who haven't physically toured the residence, please be advised that the $500 holding fee is subject to a refund if the home does not meet your requirements (allow 30 days for refund processing). Should an alternative ARK Home align with your preferences, the holding fee can seamlessly be transferred to the new residence of your choice. It is imperative to communicate your decision not to proceed with the original home of choice within 24 hours of viewing the home. Failure to cancel the lease within this timeframe will result in the forfeiture of the holding fee. Payments are made via debit card through RentCafe.

      What Is PayNearMe / Walk-In Payment Services (WIPS)?

      PayNearMe / Walk-In Payment Services (WIPS) allows cash and debit payments to certify move-in funds for a newly established payment ledger at ARK Homes For Rent. Pay your move-in funds securely and conveniently through PayNearMe / WIPS at thousands of locations near you. Process and payment center locations will be provided in your application approval email.

      How Do I Pay Holding Fee, Security Deposit, And Move-In Fees?

      Approved applicants are required to pay the following fees:

      Holding Fee: Payments are made via debit card through RentCafe. $500 non-refundable holding fee within 24 hours of approval to secure their residence.

      Security Deposit: Paid through PayNearMe/WIPS. Amounts, due date, process, and payment center locations will be provided in your application approval email.

      Move-In Fees: Paid through PayNearMe/WIPS. Amounts, due date, process, and payment center locations will be provided in your application approval email.



      My Application Is Approved. What’s Next?

      Once your application is approved, an ARK Homes For Rent representative will reach out to you to verify information, such as planned occupants, pets, etc. 

      Approved applicants are required to required to pay the $500 non-refundable holding fee within 24 hours of approval to secure their preferred residence. The issuance of a lease is contingent upon the payment of the holding fee, and once paid, it becomes non-refundable upon generation and delivery of the lease to the applicants. The holding fee will be applied as a credit towards the move-in fees due.

      For applicants who haven't physically toured the residence, please be advised that the $500 holding fee is subject to a refund if the home does not meet your requirements (allow 30 days for refund processing). Should an alternative ARK Home align with your preferences, the holding fee can seamlessly be transferred to the new residence of your choice. It is imperative to communicate your decision not to proceed with the original home of choice within 24 hours of viewing the home. Failure to cancel the lease within this timeframe will result in the forfeiture of the holding fee.

      ARK Homes For Rent will generate a lease agreement and you’ll have up to 48 hours to execute the lease online. Once the lease is executed, the security deposit and pro-rated monthly rent payment are due within 48 hours from the move-in date.

      If at any point in this process you have a question or need assistance, you may contact us at info@arkhomesforrent.com or contact your agent directly.

      What If My Application Is Denied?

      ARK Homes For Rent uses an outside impartial screening service provider to screen all applicants. Once screening is complete, Transunion will produce one of three rental application results: approved, conditionally approved, or denied. If conditionally approved and due to income verification, ARK Homes may be able to work with you to assess if approval is possible, although it may result in a higher security deposit of up to one- and one-half month’s rent. If an application is declined, it is generally due to negative rental history, insufficient income, poor credit history, current bankruptcy, or criminal history. 

      If Denied, Can I Find Out Why?

      Once the screening process is complete you may contact Transunion at (800) 916-8800 to request a copy of your credit score and/or discuss the reasons for application denial. ARK Homes For Rent is not able to provide denial information directly to our applicants.

      Do you accept Housing Choice Participants (Section 8 Voucher Holders)?

      Currently, we are only accepting Housing Choice Applications in Georgia: City of Atlanta, Texas: Austin, Dallas, Florida: Gainesville, Daytona Beach, Hillsborough, St Petersburg. To complete and submit your application you must provide the following documentation:

      • Valid Housing Choice Voucher with an expiration date of no less than 30 days
      • Current Rent Determination Calculator with Zip Code Identifier
      • Complete Landlord Registration Packet
      • Complete RTA Packet executed by the participant
      • Housing Specialist contact information (Name, Phone number, email address)

  • security deposit

      How Much Is My Security Deposit?

      Your security deposit amount is determined at the application stage and is based upon the monthly rent of the home, as well as Transunion’s assessment of your rental risk. This is based upon real data and statistics taken from each applicant’s credit report and may include payment history, number of accounts, collection activity, outstanding debt, and any previous evictions. A high rental score will typically generate a security deposit of one month’s rent. The lower the rental score number, the higher the risk level, thus the security deposit may be increased to one- and one-half month’s rent. Your ARK Homes For Rent Leasing Representative can provide more information regarding your deposit.

      Is The Security Deposit Refundable

      The security deposit agreement is subject to ARK Homes For Rents’ final acceptance of the application once the screening process is complete. If an application is denied the applicant(s) is unable to move into the home, the security deposit will be refunded. Any fees paid are forfeited if an applicant is approved but decides to not move into the home.

  • renter’s insurance

      Do I Need Renter’s Insurance? If So, Why?

      Renter’s Insurance is necessary for the protection of the renter’s personal belongings in case of fire, theft, or damage. Have peace of mind that in the event of an accident, burglary or some unforeseen disaster, your personal property may be protected. That’s why ARK Homes For Rent requires every resident to have Renters Insurance for the duration of time that you live with us.

      When setting up your Renters Insurance Policy, you must carry a minimum of $300,000 Property Loss and Personal Liability Insurance Coverage, and ARK Homes must be listed as “additionally insured” on the renter’s liability insurance policy, referencing the following address:

      ARK Homes For Rent

      P.O. Box 38060

      Albany, NY 12203

  • lease agreement

      How Do I Sign My Lease?

      Your lease will be sent via email through a system called Rent Café. ARK Homes For Rent requires that you sign your lease within 48 hours of receiving it. If the lease is not signed during this timeframe, the lease will be cancelled, and the home will be advertised for rent.

      How Do I Renew My Lease?

      If you qualify, approximately 60-90 days prior to your lease expiring, you’ll receive an offer to renew. To qualify, ARK Homes For Rent will look at your rental history, including on time rental payments, maintaining the home properly, and avoiding HOA or city violations and neighbor complaints. If you are eligible for renewal, you’ll receive an offer via email outlining any lease plan options, so you can select which plan suits you best.

      How Do I Move To A Month-to-Month Lease?

      Should you decide to continue occupying the home outside of the lease agreement, it will roll over to a month-to-month agreement.  Please contact your property manager to notify them that you wish to roll over to a month-to-month agreement.

      How Do I Add A Roommate To My Lease?

      Contact your Property Manager to let us know you want to add a roommate to your lease.

      The new roommate will need to:

      1. Complete a rental application.
      2. Provide two months of current pay stubs, plus a government-issued photo ID, if the added roommate is replacing another. The household will need to go through an income qualification for the home once again to show the ability to pay 3.0 times the monthly rent.
      3. Pass a criminal history background screening.

      Once the new roommate is approved, and a new lease executed, the updated lease replaces your previous lease but is for the original lease term.

      How Do I Remove A Roommate From My Lease?

      If everyone remaining in the house has lived there for a minimum of 6 months, you can remove someone from the lease, however, the remaining occupants need to, once again, prove income qualification showing the gross household income is greater than or equal to 3.0 times the monthly rent – without the exiting roommate. Everyone will need to provide ARK Homes For Rent with 30 days’ worth of current pay stubs. Once qualified, everyone on the lease will be emailed a roommate release form via Rent Café, which releases the exiting roommate from future liability and waives their right to any security deposit reimbursement.

      Can Someone Else Take Over My Lease?

      ARK Homes For Rent does not allow subletting of their rental homes.

      Should all current residents wish to move out prior to the end of the lease, there is the option to pay an early termination fee. Please contact us at (855) 261-1196 for details.

      Should you want to move out, but your roommates are planning to stay in the home for the remainder of the lease, they need to complete a Roommate Release form releasing you from the lease. Please see "How Do I Remove a Roommate From My Lease".

      If Rent Goes Up When I Renew, Why?

      ARK Homes For Rent works very hard to keep rental rates fair and comparable to the market. If your rent is increasing, it is because comparative rental rates of similar homes in your area have also increased in value. If you have questions about your rent increase, contact us at (855) 261-1196 for details.

  • rent payments

      When Is My Rent Payment Due?

      Rent payment is due on the first (1st) of each month. A five (5)-day grace period is allowed for payment to be received by ARK Homes For Rent through the ARK Homes Resident App. If rent is not received at the end of day five (5), on the sixth (6th) of each month, a late fee will be applied.

      What Are My Rent Payment Options?

      Monthly rent can easily be paid online through the ARK Homes Resident App.

      Please refer to your lease agreement for information regarding the entity that rent payments should be made payable to.

      How Do I Pay Rent Online?

      You can pay your monthly rent online through the ARK Homes Resident App. You will receive a welcome email on instructions for downloading the app or visit https://www.arkhomesforrent.com/app.

      How Do I Make A Partial Payment?

      ARK Homes For Rent does not accept partial payments, all payments must be made in full through the ARK Homes Resident App.

      Why Am I Not Able To Pay My Rent?

      If a payment is returned for Not Sufficient Funds (NSF) or if an eviction process is underway, your account will be locked out from making further payments. It is highly unlikely that you would not have been contacted by an ARK Representative to discuss the state of your account. However, if this is the case, contact us at (855) 261-1196 immediately.

      What Are My Move-In Costs?

      All move in fees will be outlined in your screening decision email. This email will be shared by your agent upon of approval of the application. Move-in fees are paid through PayNearMe/WIPS payment centers provided in your application approval email.

      Why Are My Move-In Costs Not Showing?

      Future residents are unable to see costs on the until your move-in date. Prior to this, please refer to your ARK Homes welcome letter and lease documents for information on costs or contact your leasing agent.

  • pets

      Do You Allow Pets?

      Yes, pets are welcome! Acceptable types of pets include dogs, cats, birds, small caged mammals, and fish. An aquarium may not be larger than a 20-gallon tank, and it will require proof of insurance for the entire term of the lease.

      Pets must be licensed and have current vaccinations that are kept current throughout the duration of your lease. Dogs and cats should wear an identification collar tag with the owner’s name, address, and contact information. If your pet were to escape, we want to do everything possible to ensure they are returned home safely.

      How Many Pets Can I Have?

      There is no pet limit, we welcome all your furry family members as long as they are registered on your application.

      What Are the Breed Restrictions?

      ARK Homes For Rent does not have any breed restrictions; however, some city or county ordinances have their own breed restrictions. Therefore, please check your local county for more detailed information specific to your area.

      How Do I Add A Pet To My Lease?

      Simply contact us at (855) 261-1196 to let us know that you have a pet(s), and we’ll send you a Pet Addendum to your Lease. We welcome your pet(s) as new members of your household.

      How Do I Remove A Pet From My Lease?

      You, the pet owner, must request in writing via a letter or email us at info@arkhomesforrent.com, that the pet be removed from your lease. Once complete, accounting will make the appropriate adjustment on your account regarding pet rent.

      What Is The Pet Deposit?

      ARK Homes For Rent does not require a deposit, but we do require a non-refundable pet fee of $300 per pet.

      Is There A Monthly Pet Rent Fee?

      Pet rent is $35 a month, per pet.

      Service Animals And Emotional Support Animals

      For a service or emotional support animal, we ask you to provide ARK Homes For Rent with a letter from a qualified, licensed physician or health care professional indicating that you have a disability-related need for animal assistance. ARK Homes For Rent does not accept documents from online providers, as this does not constitute reliable verification of a disability, therapeutic relationship or need for an assistance animal. These documents are due at the time of submitting your application. Pet fees and pet rent are waived for verified service and emotional support animals.

  • moving in

      What Is A Move-In Inspection?

      The move-in inspection gives you the opportunity to walk through the home with an ARK Representative and sign off on the current condition of the home. You can point out something that may need repair and have noted any imperfections that you won’t want to be held responsible for at move out. The inspection form will be sent to you by your Property Manager the day of your move in. This form is due to back within 72 hours from your move in date.

      How Do I Set Up Utilities?

      Utilities will stay in the Property Management’s name, so no need to set up utilities with the exception of North Carolina homes. For North Carolina homes, the utility providers will be provided to you during the lease execution process so you can establish service for the day of your lease start date. For North Carolina, account numbers need to be provided prior to moving in.

      How Are Utilities Billed?

      Utilities are billed directly to your resident ledger. There is a monthly $11.99 service fee and a onetime set up fee of $40 due at move in. The amounts are based off actual consumption in the home. You will be able to see the charges on the ledger by the 25th of every month which will be due with the following month’s rent.

      How Do I Get Copies Of My Mailbox Keys?

      On the day of your move in your Leasing Agent will confirm that all fees have been paid, lease has been signed and renter’s insurance collected. Once these items have been confirmed the Leasing Agent will send you an email with an access code to the home to which will give you access to all keys. Should you believe anything is missing, contact us at (855) 261-1196.

  • maintenance

      What Are My Maintenance Responsibilities Inside the Home?

      When you move into an ARK Home, you’ll find the home to be well maintained and in good, clean condition. ARK Homes asks that you will strive to maintain the home and keep it in good condition – for the comfort and safety of you and your family and to protect and preserve the home.

      Here are responsibilities related to maintaining your home:

      • Keep your personal property, the home and premises in good, safe and sanitary condition.
      • Keep plumbing fixtures and sprinkler systems in good working condition.
      • Ensure electrical, plumbing, heating, cooling, appliances and other equipment are used as intended and kept in good working condition.
      • Ensure that garbage is removed from the home in a clean, sanitary manner.
      • Keep smoke alarms in good working condition and replace batteries as needed.
      • Pressure wash the premises as needed, and as required by local ordinance or HOA regulation.
      • Maintain proper drainage of the property, including making sure gutters and downspouts are free of debris.
      • Replace air conditioning and furnace filters as needed.
      • Maintain a temperature in the home of at least 50 degrees Fahrenheit to prevent pipes from freezing.
      • Perform ordinary maintenance on the home, such as fixing broken locks, screen damage, broken windows, loose screws, bulb replacement, drain cleaning, garbage disposal maintenance, and any other repair costing less than $100.
      • Report any defects in writing to ARK Homes immediately.
      What Are My Maintenance Responsibilities Outside The Home?

      The yard around your home is designed to provide you a private sanctuary to enjoy the outdoors. Your assistance is important to maintain your home’s premises and to keep it well maintained.

      Specifically, your responsibilities, as outlined in your lease agreement, may include the need to:

      • Ensure that landscaping, trees and shrubs are regularly watered, fertilized and trimmed to appear well maintained and in compliance with any HOA regulations and municipal, county or other ordinances.
      • Ensure your lawn area is regularly watered, fertilized, mowed and edged to appear well maintained and be in compliance with any HOA regulations and municipal, county or other ordinances.
      • Maintain the yard and premises through the duration of your lease term so that the premises are in the same good condition when you move out, as you found it when you moved in.
      • Perform periodic pest control around the premises to keep the home and property free from pests, insects and rodents.
      • Contact ARK Homes immediately if you observe any issue in or around the premises that may require maintenance service or repairs in order to mitigate a potential problem such as moisture or mold conditions.
      How Do I Submit A Maintenance Service Request?

      Submit your maintenance service request(s) through the ARK Homes Resident App. Please elaborate on the details provided when inputting your service request. We encourage all residents to provide pictures of the maintenance issues.

      The desktop maintenance portal is available for residents experiencing technical difficulties on the ARK Homes App.

      If you have an EMERGENCY REQUEST, please call (855) 261-1196. Please be sure to notify the person that is answering the call that the issue is an emergency and the nature of the emergency. Emergency Requests are events that prohibit residents from continuing to safely occupy their home or are potentially life-threatening. These are given the highest priority.

      What Is A Maintenance Emergency?

      Emergency Requests are events that prohibit residents from continuing to safely occupy their home or are potentially life-threatening. These are given the highest priority.

      • Electrical Power Outageif the outage is exclusive to your home and not the result of an area outage
      • Firecall the fire department and notify us after the first responders have taken care of the issue and left the home.
      • Damage to the home due to fire, flooding, storms or trees; if the home is not livable or cannot repel weather
      • Gas Leakif you smell gas, please exit the home immediately and call the fire department. Once the home is safe, please contact us.
      • HVAC If temperature indoors is above 85 degrees, or below 55 degrees.
      • Plumbing If there is active flooding that cannot be stopped by the resident and is not caused by weather
      What Should I Do If I’m Locked Out Of The House?

      ARK Homes For Rent does not offer a lockout assistance service. Contact a locksmith to assist you with getting access back into your home.

      Can I Make Modifications To The Home?

      You may make minor changes or modifications to your home; however, you must return the home to its original move-in condition before you move out. Minor modifications include changes such as adding security or screen doors, security equipment, changing the interior paint color and changing door locks. You may not remodel or structurally change the home or add fixtures without prior written permission from ARK Homes For Rent.

      Can I Add Cable Or Satellite To The Home?

      Yes, you may add cable or satellite to your home. Refer to your lease agreement when installing a satellite dish to your home to ensure that you are not making major modifications or causing damage to the home. Also, refer to your HOA and city or county ordinances to ensure your satellite dish is not in violation of any codes.

  • homeowners associations

      Why Choose Homeowners Association (HOA) Community?

      ARK Homes For Rent offers many rental homes in master-planned communities with Homeowners Associations (HOA). HOA communities are known for offering a welcoming appearance, well-maintained landscaping, street lighting, sidewalks, and homes with curb appeal. Sometimes they even have great resident amenities. If you’re considering renting a home in an HOA community, ask a leasing agent for a copy of the HOA Rules and Regulations and familiarize yourself with them.

      Understanding Your HOA

      A beautifully-landscaped neighborhood; pride in your community; and having places to gather, like poolside with family and friends – are just a few reasons Homeowners Associations (HOA) communities are so popular. With all the great benefits, comes the need to understand your responsibilities to the HOA. If you’re considering renting a home in an HOA community, ask a leasing agent for a copy of the HOA Rules and Regulations and familiarize yourself with them.

      Do I Pay Monthly HOA Dues?

      ARK Homes residents pay no monthly HOA fee. ARK Homes pays it for you. You will never have to interact directly with the HOA. ARK Homes will serve as your liaison, dealing with the HOA on your behalf.

      What Are My Responsibilities?

      The HOA will expect you to maintain the home to their standards, including the appearance of landscaping, driveway and sidewalk areas. The home exterior should be kept in good condition; vehicles parked in designated areas; unwanted items, trash, and untimely decorations kept out of sight; and avoid nuisance behavior. Your Property Manager will provide the details for your specific HOA at the time of move in What Happens if There Is a Violation?

      With a violation of HOA Rules and Regulations, ARK Home For Rent’s Property Management team works directly with the HOA on your behalf, serving as liaison to resolve the issue. They will first receive notification of a violation from the HOA and will immediately begin efforts to have the resident satisfy or “cure” the specific violation. Most HOAs allow 7 to 14 days for the violation to be resolved and require a photo as proof of “cure.”

      What if There’s an HOA Fine?

      Any associated HOA violation fine will be the resident’s responsibility as the HOA guidelines will be provided and reviewed with at the time of move in. Rent will not be accepted until all violation fees are paid.

      How Do I Get a Copy of the HOA Rules and Regulations?

      Upon move in you’ll receive a copy of HOA Rules and Regulations. If you’re a current resident and need a copy, contact your ARK Homes For Rent Property Manager. HOA Rules and Regulations should also be identified in your lease agreement.

      What other policies, procedures, and guidelines should be followed in ARK Homes?

      In addition to HOA and local municipality rules and regulations, ARK Homes for Rent has Community Policies, Procedures, & Guidelines for lease holders, occupants, and guests. Please take the time to familiarize yourself with this document, as compliance is essential for maintaining a harmonious community.

  • home transfers

      Can I Transfer From One ARK Home To Another?

      Yes! A benefit of living with ARK Homes is the ability to relocate from one home to another when your situation changes. The transfer requirements and process are outlined below:

      1. To qualify to transfer, you need to be a current resident for at least six months and have a positive rental and payment history.
      2. Your current home will need to pass a pre-transfer inspection to confirm that you have properly maintained the home as required by your lease agreement. Your ARK Homes representative will notify you once approved.
      3. Income qualify for the new home showing gross household income is equal to or more than 3.0 times the monthly rent. To qualify, each applicant will need to provide ARK Homes with 30 days’ worth of current pay stubs.
      4. Submit a 30-day Notice to Vacate/Transfer Request to your ARK Homes Retention Specialist, Assistant Portfolio Manager, or Portfolio Manager.
      5. Pay a non-refundable transfer fee equal to one month’s rent of your current home rent to your current resident account.
      6. Sign a new Lease Agreement, emailed to each Lessee for signatures through Rent Café.
      7. Pay a security deposit equal to your original approved security deposit level, due within 48 hours of signing the new lease.
      8. Provide the first month’s rent, due at least 48 hours prior to moving in.
      9. Schedule a move out inspection, after which your security deposit will be returned within the timeframe as specified by state law.
      10. Go through a move-in inspection on your new home.
  • natural disasters

      What Should I Do If There Is A Natural Disaster?

      The best advice is to prepare in advance for a natural disaster and know the steps to take after the disaster. If where you live is prone to hurricanes, flooding, tornados, snowstorms and arctic freeze, wildfires, earthquakes or other natural disasters, it is important to be prepared by having an action plan in place that will help keep you and your family safe, mitigate damage and expedite recovery.

      Know your responsibilities related to a natural disaster, and you can better protect your family and property. Here are some pre-emergency tips that relate to most types of natural disaster:

      • Stay informed and heed local city, state and county agency’s advice.
      • Have a family communication plan in place. You may all be in different locations when disaster strikes, so know how to contact one another, have a plan to get back together, and discuss what you will do in case of an emergency.
      • Have an emergency kit at home for at least three days of self-sufficiency, including bottled water, basic food and essential hygiene items.
      • Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
      • If you depend on electricity to operate medical equipment, have an alternate power source in case of a power outage.
      • Make sure you have a working carbon monoxide detector.
      • Keep fire extinguishers on hand, and make sure everyone knows how to use them.
      • Know where and how to turn off the main gas line, water supply and electricity to the home, should you need to.
      • Know where the manual release lever of your electric garage door opener is located and how to operate it in case you lose power.
      • Make sure you have renter’s insurance and/or flood insurance, and secure important documents in a safe location.
      What Is My Responsibility During A Natural Disaster?

      Certainly, the most important thing is to keep you and your family safe. The secondary thing is to do whatever you can to mitigate any damage to the home and your personal belongings. Much damage mitigation can be done in preparation of a natural disaster.

      • Depending on the type of natural disaster, it may be necessary to leave the home and get you, your family and pets to a safe location.
      • It may be necessary to turn off the home’s main gas line, main water supply and electricity.
      • Bring inside or tie-down exterior personal property that may cause damage or injury to others if it becomes unsecured.
      • In extreme cold weather, you must insulate external water pipes to prevent pipes from freezing.
      • Conserve fuel. Winter storms can last for several days, placing great demand on electric, gas, and other fuel distribution systems (fuel oil, propane, etc.). Lower the thermostat to 65°F (18°C) during the day and to 55°F (13°C) at night. Close off unused rooms, and stuff towels or rags in cracks under the doors. Cover windows at night.
      • Consider having more than one heat source in case the power goes out, such as a fireplace or wood-burning stove with dry firewood, or a gas log fireplace. Also have extra blankets, sleeping bags and warm winter coats on hand.
      • Fill gallon containers with water and place them in the freezer to help keep food cold.
      • Keep abreast of local city, state and county agency’s alerts, updates and advice.
      • Stay informed of messaging from ARK Homes. Depending on the type of natural disaster, ARK Homes will have detailed information available to ensure your safety and the protection of your home and property.
      What If My Home Suffers Damage From A Natural Disaster?
      • Report any incidence of fire, downed electrical and gas lines to 911.
      • Report any damage to ARK Homes. You’ll need to provide access to the home for insurance, and for contractors to perform any necessary repairs.
      • Notify your renter’s insurance company as required by your policy terms.
      • If the home is not habitable, leave right away. You may have family or friends you can stay with, otherwise, there are resources available.
      Helpful Resources In Planning For Or After A Natural Disaster

      National Weather Service

      Stay tuned to the National Weather Service for your local area.

      A NOAA Weather Radio broadcasts alerts and warnings directly from the NWS for all hazards. You may also sign up in advance to receive notifications from your local emergency services.

      Pre-Disaster Resources

      Ready.gov/make-a-plan.com

      Ready.gov/hurricanes – Explains actions to take when you receive a hurricane alert for your area.

      National Hurricane Center – www.nhc.noaa.gov

      National Oceanic and Atmospheric Administration (NOAA) Weather Radio All Hazards – www.nws.noaa.gov

      Post-Disaster Resources

      American Red Cross: www.redcross.org

      Housing Assistance

      Federal Emergency Management Agency (FEMA) disaster support – www.disasterassistance.gov or call (800) 621-FEMA (3362)

  • new vendor requests

      How Do I Become A Vendor With ARK Homes?

      For consideration as a new vendor, email to info@arkhomesforrent.com to request a vendor questionnaire.